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Define ticket categories

Create different ticket types with price, quota and description — adults, reduced, children or family ticket for your concert.

Web
Termine›Termin öffnen›Ticketing›Kategorien

Diese Funktion ist nur im Web verfügbar.

Permission required: Events › Edit

What is this?

With Ticket categories you define which ticket types buyers can choose for your event — for example "Adults 20 euros", "Reduced 12 euros" or "Children up to 14 free". Each category has its own price, quota and description.

How to create a category

  1. Open the event and go to "Ticketing > Categories".
  2. Click "New category".
  3. Enter a name (for example "Adults") and optionally a description ("Full price ticket").
  4. Set the price in euros — 0 euros is also possible for free tickets.
  5. Set the quota — maximum number of tickets that can be sold in this category.
  6. Optional: availability period (for example "Early bird only until 4 weeks before the event").
  7. Save the category. It is immediately available on the public order page.

Typical categories

  • Adults — full price ticket
  • Reduced — for pupils, students, seniors, severely disabled
  • Children — for example under 14 years, often free or half price
  • Family ticket — flat price for 2 adults + children
  • VIP / Premium — with better seats or sparkling wine reception
  • Early bird — cheaper price until a fixed deadline
  • Club members — internal special price

What you set per category

  • Name and description — shown on the order page
  • Price in euros incl. VAT if applicable — service fees are added automatically on top
  • Quota — maximum quantity
  • Order limit per buyer — for example "max. 4 per person"
  • Available from / to — period in which the category is bookable
  • Seat zone — when seat plan layout is enabled

Permission

You need events.edit on the event to create or edit ticket categories. By default, the board and choir directors have this permission.

Tips

  • Keep the selection lean — fewer categories, faster purchase.
  • Descriptions are important: briefly clarify who is entitled to "reduced" — that saves discussions at the entrance.
  • Plan quotas realistically — do not overestimate demand, otherwise buyers see "sold out" although seats are still free.
  • Use early bird discounts to boost pre-sales.
  • For seat plan concerts assign categories to zones meaningfully — for example "Adults" to all seats, "Reduced" only to side seats.

Frequently asked questions

How many categories should I create?▾
Three to four are usually enough — for example adults, reduced (students, pupils, seniors), children and optionally family ticket. Too many categories confuse buyers and slow down the order process.
Can I change categories afterwards?▾
Yes. As long as a category has no orders yet, you can change price, name and quota. With existing orders you can only increase the quota or deactivate the category.
What does the quota mean?▾
The maximum number of tickets that can be sold in this category. Once the quota is reached, the category is automatically marked as "sold out".

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