Pay out ticket revenue

What is this?

In the Payouts area you have ticket sales revenue from an event transferred to the association''s bank account on file. You see transparently how much was sold, which fees applied and what amount actually arrives — including a receipt for your bookkeeping.

How to request a payout

1. Open the event and go to "Ticketing > Payouts".
2. Review the overview: gross revenue so far, service fees, payable amount.
3. Check the bank details on file for the ensemble — IBAN, account holder.
4. Click "Request payout". For larger amounts, board approval may be required.
5. Confirm the request. The payout is queued and executed in the following days.
6. Download the receipt for your bookkeeping — as a PDF with all relevant data.

What you can see

• Gross revenue — sum of all paid tickets
• Service fees — per ticket and total
• Cancelled / refunded orders with each chargeback amount
• Payable amount = gross minus fees minus refunds
• Payout status: requested, processing, paid out
• Receipt number and booking date

What you can download

• Payout receipt as a PDF — for the association''s bookkeeping
• Detailed order list with all buyer data, tickets and amounts
• Fee breakdown per order
• Tax-relevant overview for the year-end close

Permission

You need events.edit on the event plus usually an additional payout permission (often reserved for the board or treasurer). In the ensemble settings you can control who may request and approve payouts.

Before the first payout, your ensemble must enter the bank details and association data in the ensemble settings once — without bank details there is no payout.

Tips

• Wait with the payout until the return or cancellation window has expired — otherwise you have to manage chargebacks separately.
• Download the receipt right away and pass it to bookkeeping — internal processes get easier.
• Plan larger concerts with a liquidity buffer — the payout does not arrive on the same day as the concert.
• Check bank details regularly — update changes to the association''s account immediately in the ensemble settings.
• With multiple concerts per season you can have payouts collected or paid out per event individually — your treasurer decides what fits the books best.