Contact WhatsApp support

What is this?

With WhatsApp support you chat directly with Chorilo support — fast, personal and especially convenient when you are on your smartphone. Replies usually come within a few minutes during business hours.

WhatsApp is suitable for urgent matters, quick follow-ups and anything that needs to be discussed in between.

How to use WhatsApp support

1. Click the support button at the bottom right.
2. Choose "WhatsApp" in the menu.
3. WhatsApp opens with our support number as contact.
4. Write your question — short and clear.
5. You get a reply as soon as we are available.

What you can send

• Text messages for questions and descriptions
• Voice messages when typing is too cumbersome
• Images and screenshots for visual problems
• Short videos to demonstrate UI problems
• Documents — e.g. PDFs to clarify

When WhatsApp is ideal

• Urgent problems — concert in a few hours
• Quick follow-ups — short clarification instead of a long email
• On the go — typing is easier on the smartphone
• Short conversations — back and forth with few words

When email is better

• You need a written reply for documentation
• Your concern is complex and needs a detailed description
• You have many or large attachments
• It is about account topics or contracts

Business hours

• Business days 9-18 hours: usually reply within a few minutes
• Outside: at the latest on the next business day, often earlier

Permission

No permission required — WhatsApp support is open to every Chorilo user.

Tips

• Introduce yourself briefly: name and choir — that helps us place you.
• Describe urgent situations clearly, we treat them with priority.
• Use voice messages for more complex topics when typing is tedious.
• Save our number as a contact, then you find us in no time even without the support button.