Contact email support

What is this?

With email support you write the Chorilo team a detailed message. Email is especially suitable for complex matters, bugs, attachments and topics where you need a written reply for documentation.

We usually reply within one business day.

How to send a support email

1. Click the support button at the bottom right.
2. Choose "Email" in the menu.
3. A form opens or your email program with the address pre-filled.
4. Write a clear subject — e.g. "Problems with ticket dispatch" or "Question about music shop licenses".
5. Describe your concern in detail:
   • What did you want to do?
   • What did you expect?
   • What actually happened?
6. Attach screenshots if possible — they often say more than a thousand words.
7. Name your choir and your role (choir director, member, board).
8. Send the email.

What a good support email contains

• Clear subject — what is it about?
• Context — which choir, which role, which area
• Concrete problem — steps to reproduce
• Expected vs. actual behavior
• Screenshots or possibly a screen recording
• Browser/device for technical problems
• Urgency if relevant — e.g. "before important concert next week"

Response times

• Standard: within one business day
• Complex technical topics: 1 to 2 business days
• Emergencies: priority handling — please mark as "urgent"

Permission

No permission required — email support is open to every Chorilo user.

Tips

• Write a bit too much rather than too little — we cannot guess.
• Screenshots show what you see — indispensable especially for UI problems.
• State reproduction steps: "I click X, then Y, then Z happens." — that saves us a lot of detective work.
• Describe urgency honestly — emergencies we really handle with priority.